Return Policy — Tania I Ortiz Inc.

Welcome to Tania I Ortiz Inc.
Thank you for shopping with us! We value your support and trust in our products and designs. Please read this Return Policy carefully before completing your purchase. By making a purchase through our website, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Due to the nature of our products — including digital downloads, custom designs, and made-to-order physical goods — all sales are final.
Tania I Ortiz Inc. does not accept returns, exchanges, or cancellations under any circumstances once an order has been placed.

Before completing your purchase, please review all product descriptions, dimensions, photographs, and any applicable customization details carefully. Our listings are created to provide as much clarity as possible to ensure your confidence before checkout.

Order Accuracy

We take great care to ensure that every product listing is described and represented accurately. Please double-check your order information (including size, material, color, and shipping details) before finalizing your purchase.
Once your order is submitted, it cannot be modified, canceled, or refunded.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery at designer@taniaiortiz.com with:

• Your full name and order number

• Photos of the product and packaging

• A brief description of the issue

We will review your request and determine an appropriate resolution, which may include a replacement or store credit at our discretion.
Please note: claims reported after 48 hours from delivery cannot be accepted.

Digital Products and Downloads

All digital and downloadable products are non-refundable and non-exchangeable once purchased.
Please ensure you have read the product description and system requirements prior to purchase. If you experience technical issues accessing your digital files, please contact us for assistance.

Custom and Personalized Orders

Custom designs, 3D models, commissioned artwork, and other made-to-order items are final sale and cannot be returned or refunded.
We communicate with clients at each step of the process to ensure satisfaction and accuracy before production.

Shipping and Delivery

Once an order has shipped, Tania I Ortiz Inc. is not responsible for delays, lost packages, or delivery errors caused by postal carriers. If an issue occurs during shipping, please contact the carrier directly with your tracking number. We will assist you where possible but cannot guarantee recovery or replacement of lost items.

Contact Us

For questions about your order or clarification of this policy, please contact:
📧 designer@taniaiortiz.com
🌐 https://taniaiortiz.com
Tania I Ortiz Inc., Paterson, New Jersey, USA

Acknowledgment

By completing a purchase from Tania I Ortiz Inc., you acknowledge that you have read, understood, and agreed to this Return Policy.
We appreciate your understanding and support of our small business dedicated to quality, creativity, and innovation.

Effective Date: October 2025
© 2025 Tania I Ortiz Inc. All rights reserved.